JAM : Jurnal Aplikasi Manajemen
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
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<![CDATA[Pengaruh Kualitas Pelayanan Jasa Verifikasi Impor terhadap Kepuasan Dan Loyalitas Pelanggan di PT Surveyor Indonesia (Persero) ]]>
<![CDATA[Aliftia Rizki Annisa]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: One effort to raise the rating of the company is to improve the quality of services that will impact the customer satisfaction and loyalty. Based on these problems, this study aims to analyze the impact of service quality on the Import Verification Services customer satisfaction and loyalty in PT Surveyor Indonesia (Persero). Subjects in this study are customers who have used services in the Import Verification PT Surveyor Indonesia (Persero) for at least 3 years using the test method used is an instrument that uses SPSS software 16.00 as for testing hypotheses using structural equation model (SEM) with software SmartPLS. Based on the analysis of SEM with PLS approach, it is known that the quality of services significantly influence customer satisfaction (t= 14.1274). Then the quality of services significantly influence customer loyalty (t= 2.6584). Furthermore, a significant effect of customer satisfaction on customer loyalty (t=4.1955). It can be concluded that the quality of leadership services significantly influence customer satisfaction and loyalty. Keywords: quality of services; customer satisfaction; customer loyalty, Partial Least Squares (PLS)]]>
<![CDATA[Pengaruh Sumber Informasi dan Kualitas Website terhadap Kepercayaan Pelanggan dalam Menentukan Keputusan Bertransaksi pada E-commerce (Studi pada Pelanggan E-commerce di Indonesia) ]]>
<![CDATA[Rian Piarna]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: The purposes of this research are to analyze the influence of information source and website quality on e-commerce’s trust and customer’s decision on e-commerce transaction This research conducted by taken 150 samples on e-commerce customers in Indonesia. Data collection is online questionnaire and analysis data used SEM. The result showed that information source directly not influence on trust and transaction decision. Website quality has significant influence on transaction dealing. Keywords: e-commerce, website quality, information source, trust, decision.]]>
<![CDATA[Makna Corporate Social Responsibility Bagi Manajemen Pabrik Gula PT Kebun Agung (Malang, Jawa Timur) ]]>
<![CDATA[Muhamad Asrul Oktarizal]]>;
<![CDATA[Iwan Triyuwono]]>;
<![CDATA[Muhammad Achsin]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: This research is a study at Sugar Factory of PT. Kebon Agung. The aim of this research is to find the meaning of Corporate Social Responsibility (CSR) for the management of Sugar Factory of PT. Kebon Agung. The research approach is qualitative approach with phenomenology research design. Phenomenology is used to find a meaning of a reality Generally. Researcher uses phenomenology to find the meaning of CSR for management Of Sugar Factory Of PT Kebon Agung . The data collection techniques done with interviews added some important documents and records. Key informants in this study are, Manager of Administration and Finance, Manufacturing Manager, Engineering Manager, Plant Manager, Head of Public Relations, and Commissioner. Finding of this research are CSR is defined as responsibility to the society, the environment, and the state. Responsibility to the society applied in the form of charitable activities, creating of job opportunities, and good cooperation with the sugar cane farmers. Environmental responsibility also applied by waste management, and using of compost in planting process of sugar cane. And the last is responsibility to the state is realized by participating in national development actively, one of realization is depress the price of sugar and increase the amount of sugar production. Keywords: CSR, management, qualitative.]]>
<![CDATA[Analisis Kepuasan Masyarakat terhadap Pembuatan Akta Kelahiran di Depok, Jawa Barat ]]>
<![CDATA[Amita Rizka Windyani]]>;
<![CDATA[Aida Vitayala S. Hubeis]]>;
<![CDATA[Idqan Fahmi]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: Birth certificate is a basic civil right that should be granted to every citizen. Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) as a birth certificate registration organizers seek to provide excellent service with attention to people’s satisfaction. This study aim to analyse the commitment of Disdukcapil in the service of registration of birth certificate, analyse the level of public satisfaction about Disdukcapil’s public service, and formulate a strategy to improve the quality of service. The research method is descriptive analysis. The data used are primary and secondary derived from observations, interviews, and questionnaires. Internal officer’s perceptions were analyzed using the test of customer service and customer-focused test characteristics. Customers’s perceptions were analyzed using SERVQUAL method, Importance Performance Analysis, and Customer Satisfaction Index. The results show that Disdukcapil structural officers have had community-oriented in the implementation of public service. Characteristics that stand out in the application of quality management is readiness to find and eliminate the problems of the people on birth certificate registration. Servqual analysis results show that acceptable performance is still below people’s expectations so that the gap is negative. Importance-performance analysis show that the attributes need immediate attention is the service support materials, attitude immediately provide service and a helpful attitude when busy. Overall community satisfaction index had reached Satisfied level. Keywords: public service, customer satisfaction, service quality dimension]]>
<![CDATA[Switching Behavior pada Konsumen Klinik Kecantikan di Kota Surabaya ]]>
<![CDATA[Amrina Yulfajar]]>;
<![CDATA[. Rofiaty]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: This study used qualitative method with phenomonlogy apparoach, to have a deep insight of switching behavior of beauty cliniq consumer. The phonemena is describe as the pattern of first swithing behavior of first decision of beauty cliniq and then switch into another beauty cliniq. The informant of this study are collected by using snowball sampling method. Collecting data in this study through in-depth interview process to each informant. Data analysis was done by coding. In the next phase, the researcher makes the descriptive data from interviews with informants to obtain the switching berhavior patterns of beauty clinic consumer according to the categories that have been found.Based on the data analysis, it is found there are two themes why consumers choose the beauty clinic for the first time, there are Reference Group Influence and Availability of Doctor. When Switching to another beauty clinic, found four themes, there are, Reference Group Influence, Convenience, Service, and Core Services Failure. At the end of the study, there were no relationships between demographic data informants with the results of the study. Keywords: switching behavior, phenomonolgy, in-depth interview, beauty cliniq]]>
<![CDATA[Pengaruh Stres Kerja dan Locus of Control terhadap Kepuasan Kerja dan Kinerja Pegawai Bagian Layanan PT Bank Negara Indonesia (Persero), Tbk. Cabang Malang ]]>
<![CDATA[Halida Savira]]>;
<![CDATA[. Noermijati]]>;
<![CDATA[. Djumahir]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: This study investigated the influece of job stress and locus of control to job satisfaction and job performance of employees in service division at PT. Bank Negara Indonesia (Persero), Tbk. in Malang using Partial Least Square. The population of the research covered the whole tellers and customer service officers in Bank BNI Malang, with 70 respondents as the research samples. The outputs of these findings indicate that the variable of job stress has direct and significant influence to the job satisfaction and job performance of tellers and customer service officers in Bank BNI Malang, and also has indirect and significant influence to the job performance through job satisfaction of tellers and customer service officers in Bank BNI Malang. Whereas, the variable of locus of control has a direct and significant influence to the job satisfaction and job performance of tellers and customer service officers in Bank BNI Malang, and also has indirect and significant influence to the job performance through job satisfaction of tellers and customer service officers in Bank BNI Malang. Last, variable job satisfaction has direct and significant influence to the job performance of tellers and customer service officers in Bank BNI Malang. These findings indicate that in order to improve job satisfaction and job performance of the employees can be carried out by keeping the level of job stress so that it will not increase to the negative level and also improving locus of control especially the internal locus of control. Keywords: job stress, locus of control, job satisfaction, and job performance, Partial Least Square (PLS).]]>
<![CDATA[Analisis Pengaruh Kepemimpinan Kepala Sekolah dan Motivasi Kerja Guru terhadap Komitmen Kerja Guru (Studi Kasus: SDIT Ummul Quro’ Kota Bogor) ]]>
<![CDATA[Arifah Rizqiani]]>;
<![CDATA[Muhammad Syamsun]]>;
<![CDATA[Sukiswo Dirdjosuparto]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: The success of national education goals in particular should pay attention to the educational component of human resources. One effort to improve the quality of schools can be done by strengthening teacher’s work commitment with taking into account the principal’s leadership and work motivation of teachers. Based on these problems, this study aims to determine and analyze influence of principal leadership and work motivation of teachers to work commitment of teachers in SDIT Ummul Quro’ in the Bogor. Instrument testing methods used SPSS software 16.00 and the hypothesis testing used structural equation model (SEM) with Smart PLS software. Characteristics of teacher respondents SDIT Ummul Quro’ is dominated by women, married, educated bachelor, aged 30–39 years and has worked in SDIT Ummul Quro’ for 8–15 years. One way ANOVA test results and treatment outcome descriptive that there was no difference in the commitment of teachers working for gender, age, education level, marital status and duration of work.The results of frequency distribution shows that the majority of respondents have a good perception on school leadership, teacher work motivation and work commitment of teachers. Based on the analysis of SEM with PLS approach, it is known that principal leadership significantly influence teacher’s commitment to work, either directly or through the first teacher work motivation. Furthermore, in Model 1 principal leadership variables significantly influence the work motivation of teachers and the work motivation of teachers was ultimately significantly affect teacher’s work commitments. It can be concluded that the principal leadership variables and the work motivation of teachers significantly influence teacher’s work commitments. Keywords: principal leadership, teacher work motivation, commitment work teacher, Partial Least Squares (PLS).]]>
<![CDATA[Hubungan Gaya Kepemimpinan dan Kompensasi terhadap Kepuasan Kerja dan Kinerja Karyawan pada PT Bank Riau Kepri Cabang Utama Pekanbaru ]]>
<![CDATA[Susi Hendriani]]>;
<![CDATA[Wella Mayang Sari]]>;
<![CDATA[Indri Yovita]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: This study aims to find out the correlation between leadership style and Compensation towards Job Satisfaction and Staff working Performance in Riau Bank Ltd, Riau Archipelago. The research population were 110 Staffs of Riau Bank Main Unit Branch of Pekanbaru, Riau Archipelago. Research samples were 25 of the population, taken by probability, using Purposive Stratified Random Sampling technique. By this technique, the sample were taken based on certain degree of stratification or by reference, in order to obtain a representative sample. Data analysis was intended to find out the correlation between independent variable (x), namely leadership style and motivation and dependent variable (Y) i.e, job satisfaction and working performance of the staff of Riau Bank main branch Pekanbaru Riau, Riau Archipelago. Both analysis and interpretation used descriptive Analysis and verified methods. Descriptive analysis method was used to describe the characteristics of respondents and the research variable, whereas the verified method was used to test the research hypothesis using relevant statistic test. The verified method used in this study is the Path Analysis. The results of the research showed that there was a significant correlation between leadership style and job satisfaction. Thus, the hypothesis is accepted. Leadership style also had a significant influence on job performance of staff and there is a significant influence of the compensation on leadership style in Riau Bank Main Branch Pekanbaru, Riau Archipelago. Keywords: leadership style, compensation, job satisfaction and performance.]]>
<![CDATA[Studi Komparasi Peran Manajerial Kepala Madrasah terhadap Kepuasan Kerja Guru dan Reputasi Madrasah di Kabupaten Sidoarjo ]]>
<![CDATA[Irma Soraya]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: The study is aimed at investigating 1) The order of managerial roles performed by the madrasah’s principals in doing the managerial process at the madrasahs in the district of Sidoarjo. 2) The influence between the difference of role and the job satisfaction of the teachers at those madrasahs. 3) The influence of the difference in role towards the reputation of madrasahs among the society in the district of Sidoarjo. The result of the study illustrates that the managerial role in madrasahs are: 1) as figure, 2) as leader, 3) as allocator of resources, 4) as problem solver, 5) as speaker, 6) as entrepreneur, 7) as information disseminator, 8) as negotiator, 9) as communicator/link, and 10) as monitor. From the test it was found that there is difference in roles played by the principals yet it does not affect the job satisfaction of the teachers and not the reputation of madrasahs among the society as well. Based on the result of the study the researcher suggests that those roles are depicted in more practical and doable forms. Secondly, it is important to advance the madrasahs principals’ competence in decisional and informational skills. This is important to help the principals progress quickly. Keywords: Head of Madrasah’s managerial roles, Teachers job satisfaction, Madrasah’s reputation.]]>
<![CDATA[Analisis Faktor-faktor yang Mempengaruhi Kualitas Pelayanan Karyawan Perusahaan Daerah Sulawesi Selatan ]]>
<![CDATA[Muhammad Yahya]]>;
<![CDATA[. Sapinah]]>;
<![CDATA[Suwardi Annas]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol 12, No 1 (2014) ]]>
Publisher : <![CDATA[Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya ]]>
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<![CDATA[Abstract: This study analyzes the influence of the factors that affect the quality of the service employees Local Company (Perusda) South Sulawesi in terms of the various aspects which include; employee competence, leadership, commitment to work, organizational culture, and organisasial structure, and quality of service of employees. The population in this study were all employees of the company in the area of South Sulawesi Perusda four business units, namely a total of 106 people. The results showed that (1) the value of the variable employee competence and commitment are at very high and variable categories of leadership, organizational culture, organizational structure, and quality of service of employees are in the high category, (2) employee competence and a significant positive effect on the quality of service South Sulawesi Perusda employees, (3) leadership but not significant positive effect on the quality of service of employees (4) work commitments and a significant positive effect on the quality of service of employees (5) organizational culture positive and significant impact on the quality of service of employees (6) organizational structure influence positive and significant impact on the quality of service of employees Pusda in South Sulawesi. Keywords: influential factors about quality of service, SEM.]]>
